Service Purpose:
Our service purpose is “TO SELL IS TO HELP!”
The soul of DXVISION service is to focus on customers’ demand and what really is valuable to customers. The principle of our sales teams is to do our best to help our customers, not just to sell products.
Quality Assurance:
(1)We have a solid technical team doing research and development since 2008, and now we have our technology invention patent.
(2)The control system is self-developed; it provides the unique cine-level visual performance.
(3)We ensure prompt after-sale services and technical support to help our customers enter into the market successfully.
Using Training
(1)After order confirmation, we promise to provide soft-ware operating training and installation guide practice free of charge.
(2)If necessary, we can send someone of our technical engineers to direct project installation depending on customer’s specific requirements.
Guarantee
(1)Warranty period: 2-year quality warranty for outdoor users, and 3-year for indoor users with lifelong maintenance.
(2)Free guarantee repair: free for repair service in Quality warranty period and reasonable charge for spare parts and maintaining service after the quality warranty period.
(3)Free technical training: integrative and normative technology training is available for free to technical personnel from customer and to ensure trainees to be skilled in regular operation of hardware and software of products and be able to estimate and solve small problems.
(4)Software upgrade: lifelong maintenance of controlling system, incessant improvement on the system functions and unending software upgrades.